Shipping Policy

At Voxeya, we are committed to providing a clear, reliable, and transparent shopping experience for our customers in the United Kingdom and Italy.We offer free shipping on all orders to addresses within the United Kingdom and Italy. At this time, we only ship within these countries and do not offer shipping to other international destinations.

Delivery Times

The following shipping and delivery timeframes apply to orders placed through Voxeya:

Order cutoff time: 5:00 PM (GMT – Greenwich Mean Time). Orders placed after the cutoff time will be processed on the next business day.
Order handling time: 1–4 business days (Monday to Friday).
Transit time: 6–12 business days (Monday to Friday).
Estimated total delivery time: 7–16 business days.

Please note that delivery times are estimates and may occasionally be affected by public holidays, carrier delays, or other circumstances outside our control.

Carrier Services

We work with trusted international and local delivery partners to deliver orders within the United Kingdom and Italy.Depending on the destination and delivery route, your order may be handled by carriers including:

Royal Mail
DPD
UPS
FedEx
Local delivery partners

Once your order has been shipped, tracking information will be provided where available, allowing you to follow the progress of your delivery.

Shipping Costs

Free Shipping: All orders qualify for free shipping, with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Track Your Order page.

Questions?

Visit our Frequently Asked Questions page or contact our customer services here.

Contact Information:

Store Name: Voxeya

Company Name: Pure Nordic Wear

Company Address: Janssensstraat 90, 5735AG, Aarle-Rixtel, Noord-Brabant, The Netherlands
Warehouse Address: 1 Hanley St, Nottingham, NG1 5BL, United Kingdom

Company nr.: 95880445

Email: support@voxeya.com

Phone: +44 7916621889

Customer Service Hours: Monday-Friday: 9:00 AM – 5:00 PM (GMT)

We will respond your email within 24 hrs (Mon–Fri) - weekend messages answered Monday.

Thank you for shopping at VOXEYA!