Shipping Policy
Shipping Policy
At Voxeya, we are committed to providing an exceptional shopping experience for our customers in the United Kingdom, including clear and straightforward shipping policies. We offer free shipping on all orders within the United Kingdom. At this time, we only ship within the United Kingdom. We do not offer international shipping.
Delivery Times
Below are the estimated delivery times for all packages:
- Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
- Order handling time: 1 to 4 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit time: 6 to 12 business days (Monday to Friday).
- Estimated delivery time: 7 to 16 business days.
Carrier Services
We partner with the following reliable carriers for deliveries within the United Kingdom and United States:
- Royal Mail
- DPD
- UPS
- FedEx
Shipping Costs
Free Shipping: All orders qualify for free shipping, with no minimum order requirement.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Track Your Order page.
Questions?
Visit our Frequently Asked Questions page or contact our customer services here.
Contact Information:
Store Name: VoxeyaCompany Name: Pure Nordic Wear
Company Address: Janssensstraat 90, 5735AG, Aarle-Rixtel, Noord-Brabant, The Netherlands
Warehouse Address: 1 Hanley St, Nottingham, NG1 5BL, United Kingdom
Company nr.: 95880445
Email: support@voxeya.com
Phone: +44 7916621889
Customer Service Hours: Monday-Friday: 9:00 AM – 5:00 PM (GMT)
We will respond your email within 24 hrs (Mon–Fri) - weekend messages answered Monday.
Thank you for shopping at VOXEYA!
